Website
1. How do I register for a new account?
At Reward, we offer accounts to suit your needs, whether you’re purchasing for commercial or domestic use.
- Business Trade Accounts - Designed for business customers, our trade account provides access to exclusive pricing and bulk purchasing options. To register, simply visit our register page, fill out your business details, submit the form, and our team will verify your information. Once approved, you’ll receive your login credentials and can start shopping online.
Credit accounts can also be applied for online. To start your application, click here.
- Personal Accounts - If you're shopping for personal use, registering is quick and easy. Visit our register page, submit your details, and gain instant access to our full range of products. Get started today and enjoy seamless shopping with Reward!
2. How do I login to my account?
To login to your account simply click the Register/ Log In button on the top-right of the homepage and follow the prompts.
3. How do I see my cart?
Once you have added items to your cart you can view it by clicking the small shopping cart symbol located at the top-right of your window. From your cart you can update quantities and products, apply promotional codes or simply checkout.
4. What is My Dashboard?
My dashboard gives you access to your account details, letting you update your password, details and preferences with just a few clicks. My Dashboard also gives you access to your order history, favourites and many other exciting features.
Products
1. How do I search for products?
You can search for products a number of ways on the Reward website. The product search function on the top of the page can be used to search for product codes or descriptions. Simply click the magnifying glass icon, type in your product and hit enter.
You can view our product range, organised into categories by clicking on the Product navigation item.
Whether using the menus or search function you will be lead to product pages. These pages can be displayed in either a Tile or list format, which can be selected to the right of screen. From here you can use the refinement tool at the top of the page to refine these products and find exactly what you’re looking for.
2. Can I create Favourites?
Favourites are a great way to keep track of all your favourite products. You can select favourites by clicking on the star icon when viewing a product page. By clicking on this icon you will now be able to see this product in your favourites list, located in your Dashboard.
3. What are templates?
Templates are available on trade customer accounts, and let you go back and order your favourite products with ease.
4. Can I customise any products?
Certain products, like cups, glassware, coasters, napkins and bags can be customised to feature your branding or print design. For more information visit our Custom Printing section.
5. Do you sell large equipment?
Yes, we have an extensive range of large equipment from walk in refrigeration to oven and warewashing solutions. For larger items, contact our friendly Equipment & Projects Team to find out how Reward can help you.
My Account
1. How do I update my details?
To update your details, simply login to your account and click on the Dashboard link at the top of the page. Here you will be able to change your password and update your details and preferences.
2. I’ve forgotten my password. What do I do?
If you’ve forgotten your password, click ‘Login’ at the top of the page and follow the prompts for ‘Forgot Your Password’.
Orders & Delivery
1. How can I see my order history?
You can access your order history via the My Dashboard page. To access this page, simply click the Dashboard link at the top of the web page.
From here you will be able to click into your Order History, where you can review the status of your orders and search through your order history.
2. When will my order be delivered?
Delivery times vary depending on product and location. Please refer to your invoice for an estimate of your delivery time or call us on 1800 473 927 to track your order.
3. Can I pick up my order from a store?
You can use our click and collection functionality to place orders on our website and collect them instore. Instock products can be collected within 4 business hours!
4. Do you offer Gift Cards?
Gift Cards for Reward Hospitality are available. These can be purchased in store. Please click here for a PDF copy of our Gift Cards Terms and Conditions.
Quotes
1. How can I get a quote?
To request a quote you can call one of our friendly Reward staff members on 1800 473 927 or head to the Contact Us page.
Payment
1. What types of payment do you accept online?
Reward online gives customers the ability to pay via credit card or PayPal.
2. How do I pay for my account?
To pay your invoice, login and go to your Dashboard by clicking the dashboard icon on the top of screen. From here you can click on ‘Pay Account’ and follow the easy prompts to finalise your payment.
Promotions & Catalogues
1. What promotions are currently available?
Reward offers a fantastic range of deals on our Sale & Clearance pages! From exclusive discounts to limited-time offers, you’ll find amazing savings on a variety of products. Don’t miss out, shop our latest promotions today!
2. Where can I find Reward Hospitality's latest catalogue?
You can find all our latest catalogues online on our Catalogue page.
3. How do I subscribe for regular updates?
If you want to regular updates to keep you up to date with the latest from Reward, sign up to our newsletter
4. How can I follow Reward Hospitality on Social?
For more great updates, competitions and promotions be sure to like our Facebook page, follow us on Instagram or follow up on LinkedIn.