• Terms and Conditions

Terms and Conditions

Click here for full conditions of Sale & Trading Terms & Conditions.

These terms and conditions apply to purchases made on this web site from Reward Supply Co Pty Ltd, a division of E.CF Group SA ("Reward Hospitality").


All orders placed through this web site are subject to confirmation and acceptance by Reward Hospitality.

Reward Hospitality may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Reward Hospitality requests payment for increased prices, you may cancel the order by giving notice to Reward Hospitality, which must be received within seven days of the announcement of the increase.

Freight charges may apply for deliveries to regional or distanced locations

If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Reward Hospitality may charge you additional delivery fees.

Once the goods are delivered it is your responsibility if they are lost or damaged, however they will remain the property of Reward Hospitality until paid for in full.


For each online order, you must pay the applicable price for the relevant goods confirmed by Reward Hospitality 

Your order and credit card details are safe and secure. All personal and credit card information provided to Reward Hospitality is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.


You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Reward Hospitality in connection with any use (whether authorised or unauthorised) of your user name or password. Reward Hospitality may suspend or cancel your account at any time without prior notice.


Reward Hospitality aims to include up-to-date pictures of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.


Reward Hospitality will comply with E.CF's Privacy Policy. Reward Hospitality will not reveal your personal information to external organizations except for the purposes of fulfilling your order.


Any liability of Reward Hospitality in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Reward Hospitality be limited to:

in relation to goods, the replacement of the goods or the supply of equivalent goods; and
in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.


Each order is governed by the terms and conditions current when the order is placed. Reward Hospitality may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.


All purchases under this web site and these terms and conditions are subject to the laws of Queensland, Australia.


These terms and conditions form a subset of Reward Hospitality Trading Terms and Conditions.


By using this site you have been deemed to have read and agreed to the Reward Hospitality Group Copyright statement.


By using this site you have been deemed to have read and agreed to the Reward Hospitality disclaimer.

12. VIP Card Terms and Conditions

Please check HERE for a PDF copy of our VIP Cards full terms and conditions.

13. Gift Card Terms and Conditions

Please check HERE for a PDF copy of our Gift Cards terms and conditions.

14. P&F Program Terms and Conditions

Please check HERE for a PDF copy of our P&F program terms and conditions.